Office & Client Experience Lead (W-2) Fairfax, Virginia | Full-Time We are hiring an organized, client-focused professional to serve as the front door and operational hub of our scaling septic design company. You’ll keep clients informed, projects moving, and protect the CEO’s time by capturing details, closing loops, and running our workflow tools (Jobber, Monday.com, Slack).If you enjoy talking with people, keeping details organized, and leading alongside a team, you’ll thrive here.
What You’ll Own (Core Outcomes) Fast, professional client responsiveness (calls/messages handled same business day when possible) Accurate tracking across Jobber + Monday so nothing gets dropped CEO time protection through clear triage and complete info capture On-time payments + great reviews through consistent follow-up systems
Key Responsibilities (What You’ll Do Weekly) Answer inbound calls, capture intake details, and route requests correctly Provide clients clear updates and set expectations with warmth + professionalism Manage client/job status, scheduling, and follow-ups in Jobber Keep internal task tracking current in Monday.com and communication clear in Slack Coordinate documents and file organization in Google Workspace Follow up on late payments (friendly, firm, documented) Send review requests at key milestones Learn basic septic/soil terminology so you can confidently handle non-technical questions
You’re a Great Fit If You… Enjoy helping others and are friendly with an upbeat personality Communicate clearly and calmly (especially on the phone) Naturally follow up and close loops without being reminded Enjoy organizing systems and making processes repeatable Can manage multiple timelines without losing details Handle billing/payment conversations professionally Learn tools quickly (Jobber/Monday/Slack/Google)
Nice-to-have Experience with construction/property services Experience with contractor-heavy environments Experience with permitting/inspections Experience with GIS/maps
Work Structure This job is with flexibility for remote work as operational needs allow. We prioritize work/life balance and avoid after-hours communication.
Compensation This is a W-2 position with compensation based on experience and fit. We don’t currently offer traditional benefits, but we do offer a work environment designed for sustainability: flexible scheduling, predictable workload expectations, and clear ownership of priorities. This role is ideal for someone who values stability, autonomy, and flexibility.
How to Apply Email your resume to [email protected] with a short note answering: 1)Why this role fits you 2) An example of handling a stressed/confused client 3) Your favorite organization method/tool and why it works 4) Your preferred hourly rate (or range)
